§.1 General Provisions

1. The data controller is Astel S.C. with its registered office in Warsaw at ul. Trakt Lubelski 246, 04-667, Tax ID (NIP): 9522134081, National Business Registry Number (REGON): 360507668. Data protection is carried out in accordance with the requirements of generally applicable laws, with particular care taken to respect the privacy of customers visiting the Online Store.
2. For the interpretation of terms, the glossary in the Terms and Conditions applies, or the definitions provided in the Privacy Policy (if the meaning is clear from the context).
3. The term “GDPR” refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
4. We respect your right to privacy and are committed to data security. To this end, we use m.in. Secure Sockets Layer (SSL) encryption protocol.

§2. Data Controller

1. The Service Provider is the data controller for its customers. This means that if you have an account on our website, we process your data, such as:
a. - first and last name
b. - email address
c. - address (street, house/apartment number, ZIP code, city, and country);
d. - phone number;
e. - For business owners, the data is supplemented with the business name and tax identification number (NIP)
2. The Service Provider is also the data controller for individuals who have subscribed to the newsletter. This means that if you have consented to receiving updates about the Store, we process your data, such as:
a. – email address
3. When you use the Store’s websites, additional information is automatically collected (the IP address assigned to your computer or your Internet service provider’s external IP address, domain name, browser type, access time, and operating system type).
4. Personal data is processed:
a. in accordance with data protection regulations
b. in accordance with the Privacy Policy in effect,
c. to the extent and for the purpose necessary to enter into, define the terms of, amend, or terminate the Agreement, and to ensure the proper provision of the Services provided electronically,
d. to the extent and for the purpose necessary to fulfill legitimate interests (legally justified purposes), provided that such processing does not infringe upon the rights and freedoms of the data subject: to the extent and for the purpose consistent with the consent given by the User.
5. Every data subject has the right to access their data, to have it corrected, erased, or its processing restricted, the right to object, and the right to lodge a complaint with a supervisory authority.
6. You can contact the person responsible for supervising the processing of personal data within the Service Provider’s organization by email at: shop@diagcar.eu.
7. We reserve the right to process your data after the termination of the Agreement or the withdrawal of your consent only to the extent necessary to pursue any claims in court or if national, EU, or international laws require us to retain such data.
8. The Service Provider has the right to disclose the User’s personal data and other information to entities authorized under applicable law (e.g., law enforcement agencies).
9. Personal data may be deleted as a result of the withdrawal of consent or the filing of a legally valid objection to the processing of personal data.
10. The Service Provider shall not disclose personal data to any entities other than those authorized under applicable law.
11. Personal data is processed only by individuals authorized by us or by processors with whom we work closely.

§3. Cookies

1. The diagcar.eu website uses cookies. These are small text files sent by a web server and stored by your browser software. When the browser reconnects to the site, the site recognizes the type of device the user is connecting from. The parameters allow the information contained in them to be read only by the server that created them. Cookies therefore make it easier to use previously visited websites.
The information collected includes your IP address, browser type, language, operating system, internet service provider, date and time, location, and information submitted to the website via the contact form.
2. The data we collect is used to monitor and analyze how users interact with our websites, in order to improve the site’s functionality and ensure a more efficient and seamless browsing experience. We monitor user information using Google Analytics, which tracks user behavior on the site.
Cookies identify the user, allowing us to tailor the content of the website they are using to their needs. By remembering their preferences, we can ensure that the ads they see are relevant to them. We use cookies to ensure the highest level of user experience on our website, and the data collected is used solely within Astel SC to optimize our operations.
3. We use the following cookies on our website:
a) Session cookies: Once the browser session ends or the computer is turned off, the stored information is deleted from the device’s memory. Session cookies do not allow for the collection of any personal data or confidential information from customers’ computers.
b) Persistent cookies: These are stored on the Customer’s device and remain there until they are deleted. The mechanism of persistent cookies sent by the Store allows for the storage of data necessary for the proper functioning of the Store and its features. 
4. You can disable or re-enable cookies at any time by changing your browser settings. Instructions for managing cookies are available on the website
http://www.allaboutcookies.org/manage-cookies
Additional personal data, such as an email address, is collected only in cases where the user has explicitly consented to this by filling out a form. We store and use this data solely for the purposes necessary to perform the relevant function.


§4 Performance of the Sales Agreement


1. A Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 8 of the Terms and Conditions.

2. Once an Order is placed, the Seller accepts the Order for processing. Confirmation of receipt of the Order is provided by the Seller sending the Customer an email to the email address provided during the Order placement process, which includes at least the Seller’s statement confirming receipt of the Order and confirmation of the conclusion of the Sales Agreement. Upon the Customer’s receipt of the aforementioned email, a Sales Agreement is concluded between the Customer and the Seller.

a. The delivery period for the Product to the Customer begins on the date the Seller’s payment is credited, if the Customer chooses to pay by electronic transfer or credit card.

3. Delivery of the Product to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The costs of Product delivery (including fees for transportation, delivery, and transport services) are disclosed to the Customer on the Online Store’s website under the “Delivery Costs” tab and during the Order placement process, including at the moment the Customer expresses their intention to be bound by the Sales Agreement.

4. Orders have the following statuses: a. Payment accepted – payment has been made and the order is awaiting fulfillment.

b. Subscription period extended – your subscription has been renewed c. Ready for download "MY ORDER FILES" – the files are ready to be downloaded from the email address provided in your order or from your customer account in the store under the "My Downloads" tab

d. Shipped—order fulfilled

e. Payment error – the payment was not processed due to an error on the part of the bank, the customer, or the store.

f. Canceled – the order has been canceled and will not be fulfilled

g. Refund – The payment for the order has been refunded

h. Waiting for information – email – a request has been sent to the customer; we are waiting for a response.

i. Waiting for a bank transfer – waiting for the payment to be posted.

j. In progress – the order is currently being processed


§5 Right to cancel the contract


1. The consumer may cancel the Sales Agreement within 14 days without giving any reason.

2. The period specified in paragraph 1 begins upon delivery of the Product.

3. The Consumer may withdraw from the Agreement by submitting a Notice of Withdrawal to the Seller. To meet the deadline for withdrawal, it is sufficient for the Consumer to send the notice before the deadline expires.

4. The statement may be sent by regular mail or electronically by emailing it to the address provided in § 3.

5. If the Consumer submits the notice electronically, the Seller will immediately send the Consumer a confirmation of receipt of the notice of withdrawal from the Contract to the email address provided by the Consumer.

6. Consequences of withdrawing from the Agreement:

a. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.

b. In the event of withdrawal from the Contract, the Seller shall immediately, and no later than 14 days from the date of receipt of the Consumer’s notice of withdrawal from the Contract, all payments made by the Consumer, including delivery costs, except for additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller.

c. The Seller will issue the refund using the same payment method the Consumer used for the original transaction, unless the Consumer has expressly agreed to an alternative method that does not incur any costs for them.

d. The Seller may withhold the refund until the Product is returned or until the Seller receives proof of its return, whichever occurs first.

e. The Consumer should return the Product to the Seller’s address specified in these Terms and Conditions without delay, no later than 14 days from the date on which the Consumer notified the Seller of the withdrawal from the Contract. The deadline will be met if the Consumer returns the Product before the 14-day period expires.

f. The consumer is responsible for the direct costs of returning the Product

10. The Consumer does not have the right to withdraw from a distance contract with respect to the Agreement:

a. for the provision of Services, if the Seller has fully performed the Service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the Service that, once the Seller has fulfilled the Service, the Consumer will lose the right to withdraw from the Contract,

b. for the supply of digital content not recorded on a tangible medium, if the performance of the service began with the Consumer’s express consent before the expiration of the withdrawal period and after the Seller informed the Consumer that the right to withdraw from the contract would be lost,


§6 Complaints and Warranty


1. This Sales Agreement applies to new Products.

2. If goods purchased from the Seller are defective, the Customer has the right to file a complaint in accordance with the warranty provisions of the Civil Code. If the Customer is a business entity, the parties hereby exclude liability under the warranty.

Complaints must be submitted in writing or electronically to the address specified in § 3 of these Terms and Conditions

the Seller's addresses.

3. It is recommended that the complaint include m.in. a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer filing the complaint, a copy of the proof of purchase, and the Customer’s request regarding the defective product.

4. The Seller shall respond to a complaint within a reasonable time, and if the Customer is a Consumer, no later than within 14 days. If the Customer is a Consumer and the Seller fails to respond to the complaint within 14 days, the Customer’s complaint shall be deemed justified

5. Goods returned as part of the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.

6. If a warranty has been provided for the Product, information about it, as well as its terms, will be included in the Product description in the Store.

7. When purchasing a new product, the proof of purchase serves as the warranty.

8. The warranty for services performed and product repairs requested by the Customer is determined separately and is valid for 6–12 months.

9. Products damaged due to the customer’s fault will be repaired or replaced for a fee, following prior agreement on the costs and the customer’s approval.


§7 Out-of-court complaint resolution and claim settlement


1. Detailed information regarding the Consumer’s ability to use out-of-court complaint resolution and redress procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php;

2. The consumer has the following options for using out-of-court complaint resolution and redress procedures:

a. The consumer is entitled to bring a matter before the permanent consumer arbitration court referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (Dz.U. (Journal of Laws of 2014, item 148, as amended), requesting a resolution of the dispute arising from the Agreement concluded with the Seller.

b. The consumer is entitled to file a complaint with the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (Dz.U. (Journal of Laws of 2014, Item 148, as amended), requesting the initiation of mediation proceedings for the amicable resolution of the dispute between the Consumer and the Seller.

c. The consumer may obtain free assistance in resolving a dispute between the consumer and the Seller, including by seeking free assistance from the county (municipal) consumer ombudsman or a civic organization whose statutory mission includes consumer protection (m.in. (Consumer Federation, Association of Polish Consumers).


§8 Returns or order cancellations and the time the customer has to cancel an order.


1. Every customer is entitled to return purchased merchandise within 14 days of receiving the shipment.

2. The buyer is responsible for the cost of returning the purchased goods.

3. Returned merchandise must be in pristine condition and in full working order.

4. The seller is required to refund the amount due for the order within 7 days of receiving the shipment.

5. If you cancel your order before it is shipped, you will receive a refund on the next business day.